Technician Support

EXPERT TECHNICIANS.
NATIONWIDE COVER.

In-house technicians covering the UK. From pre-sale inspection to on-site installation, post-sale servicing and emergency callout.

COVERAGE

WE COVER
MAINLAND UK

Our technician network provides coverage across England, Wales, Scotland and Northern Ireland. Where we deliver, we can install. Where we install, we can service.

EnglandFull coverage nationwide
WalesFull coverage
ScotlandCentral belt and mainland (excluding Highlands and Islands)
Northern IrelandFull coverage
IN-HOUSE ONLY

"Our technicians are employed in-house — not third-party contractors. They know the machines we sell because they prep every one before it ships."

This matters because the person installing your machine is the same person who inspected it. There's no handoff, no communication gap, no finger-pointing when something needs attention.

WHAT WE
COVER

01

Pre-Sale Inspection & Testing

Every machine is inspected and tested by our technicians before it leaves our facility. We sign off equipment to our own internal standard — not just manufacturer spec.

02

Installation & Commissioning

Full installation at your premises including electrical connection, plumbing hookup where applicable, and commissioning to confirm the machine is running correctly before we leave.

03

Post-Sale Servicing & Maintenance

Scheduled maintenance visits to keep your equipment running at peak performance. Reduce downtime and extend machine life with regular professional servicing.

04

Fault Diagnosis & Repair

When something goes wrong, we respond fast. Our technicians carry common parts for the brands we sell and can diagnose most faults on-site.

05

Planned Preventative Maintenance

PPM contracts available for businesses that need guaranteed uptime. Regular visits, documented inspections and priority call-out when issues arise.

EQUIPMENT WE SERVICE

Bakery Equipment

Hobart, Bongard, Mono, VMI, Rondo, Erika Record and all brands we supply

Commercial Coffee Machines

Thermoplan, WMF, La Cimbali, Franke, Jura, Schaerer and all bean to cup units we supply

Commercial Catering Equipment

Rational, Lincat, Manitowoc, Winterhalter, Williams and all catering equipment we supply

We service all equipment we supply. If you've purchased from us and need support, contact us directly — we'll get you sorted.

HOW TO BOOK

GET IN TOUCH
DIRECTLY

Contact us via WhatsApp or phone to discuss your requirements. Tell us the machine, the location, and what you need — we'll give you a straight answer on availability and cost.

NEED A TECHNICIAN? LET'S SORT IT.